“'Focus on outcomes not on the process” sounds like management wisdom, but it overlooks a more nuanced reality:
- Single outcomes are always based on luck to a certain degree (somewhere between 0,01% and 99,99%).
- Good processes can lead to both good or bad outcomes in any given circumstance.
- Good outcomes can be based on good processes + bad luck or on bad processes + luck.
- Over time, the only predictor of a continuity of good outcomes is a good process.
- What is the best proxy for assessing process quality?
- Outcomes over time (assuming that the benchmark they are measured against are useful),
- believability-weighted (expert-driven) process assessment.